Feedback Gamification Morale Schedule adherence 
Playvox
FEBRUARY 20, 2024
” Before bringing in an automated solution for scheduling, many call and support centers may have had entire teams dedicated to managing schedules, adherence, time off, and other complexities that come with managing a remote workforce and global teams. And, there is no need to go all out on the types of rewards offered.
Noble Systems
OCTOBER 18, 2018
Continuous feedback on product knowledge, customer service skills, system usage and various efficiency measures are also important. Are agents making calls during times the schedule says they are available? Do they start their shift on time or take breaks when scheduled? Gamification motivates employees to stay on track.
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