Cisco - Contact Center

DECEMBER 17, 2020

For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response. Optional integrated Webex Workforce Optimization provides tools for workforce management, quality management, and workforce analytics.

Customer Experience 133

Customer Experience Contact Center APIs Analytics 133

Avaya

MAY 20, 2019

Quality Management? Workforce Management? Together, Avaya and Verint enable the use of customizable desktop widgets that can embed Knowledge Management and Case Management insights to provide quick access to pop-up applications or extended capabilities without agents needing to search or leave their main screen.

Marketing 11

Marketing Self service Contact Center Quality management 11

Callminer

NOVEMBER 18, 2020

Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.

Contact Center 345

Contact Center Call Center Gamification Wait times 345