ProProfs Blog

JUNE 26, 2020

The reports help you measure ratings, read feedback, and more. The customers will see the callback message when they request one during or after a customer support process. 50 EXAMPLES OF CANNED RESPONSES > Channels. Channels are different mediums you choose to connect with your customers. Agent Role.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

JivoChat

NOVEMBER 29, 2021

The help desk software has functionalities focused on improving efficiency and productivity, for example, add-on tools such as priority manager. Many of them don’t want to make calls and prefer solving their doubts through a live chat, for example. . Customers feedback. Increases efficiency and productivity. Translator.

Multi-channel support 52

Multi-channel support CRM Metrics Multichannel 52

ProProfs Blog

JULY 29, 2020

This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Consistently Train Your Support Squad.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

JivoChat

AUGUST 30, 2021

In addition to the core functionality of adding a live chat channel to your website (or app), your live chat solution should offer all the features that you need. For example, if you’re an eCommerce business active on Instagram, your live chat software should support Instagram’s messenger. Supports co browsing.

Sales 52

Sales Chatbots Multi-channel support CRM 52