What is CSAT? Customer Satisfaction Score Definition & Measurement
Nicereply
NOVEMBER 27, 2023
Pilot Test: Before sending out the survey en masse, conduct a pilot test on a smaller audience to gauge effectiveness and clarity. SurveyMonkey A versatile platform offering a variety of survey types, including CSAT. Design the Survey: Keep it short and simple to ensure high response rates. 4 and 5 on a 1-5 scale).
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