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10 Ways to Fix Your Agent Turnover Rate

Aria Solutions

That’s not the whole picture, but enough for employees to be less engaged, enthusiastic, and committed to their job. . Interestingly, I came across a report called “ The Worldwide Employee Engagement Crisis ” which states that employee engagement levels in the US haven’t improved in the past 17 years.

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10 Ways to Fix Your Agent Turnover Rate

Aria Solutions

And in fact, only 32% of employees are engaged in their job. This is about employee engagement across all types of jobs. The more your employees feel that they can help a customer and the business overall, the more important they will feel within their roles.

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10 Ways to Fix Your Agent Turnover Rate

Aria Solutions

And in fact, only 32% of employees are engaged in their job. This is about employee engagement across all types of jobs. The more your employees feel that they can help a customer and the business overall, the more important they will feel within their roles.

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Five strategies to improve customer experience in telecoms

TechSee

A company-wide customer-centric culture essentially places the customer at the heart of the organization, ensuring a positive experience both pre-sale and post-sale. T-Mobile has largely done away with IVR and other automated customer service technologies in favor of a new human-touch approach to customer service.

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13 VoIP Benefits for Small (And Large) Businesses

JustCall

Automated attendants, or interactive voice response (IVR), answer all of your inbound calls and transfer them to the correct department or extension without the need for a live receptionist. If you are into marketing and sales, this VoIP feature will surely come in handy. 4 Key VoIP Phone Features. Teleworking.

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