The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers
Xaqt
JUNE 1, 2020
At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology. VOIP made it possible to answer a call anywhere in the world. Much as VOIP was an enablement for BPOs to provide value added services to their clients, AI will serve a similar function for those that move quickly.
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