article thumbnail

How to Calculate Your Total In-House Contact Center Costs

TLC Associates

According to commercial real estate services firm JLL, the average price of office spaces across 53 major metropolitan areas is now $32.39 Average office density accounts for 150 to 250 square foot per employee. A controlled and monitored facility mitigates this threat, but it does present a steep expense. to $84.93).

article thumbnail

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

Starting a Call Center no longer requires a large up-front investment for things like phone systems, data centers, expensive per agent licensing for software, and real estate. One optimized Cognitive IVR can automate the work for a near infinite number of live operators for a given call type.