Employee engagement Interactive Voice Response Personalization Wireless 
Aria Solutions
JUNE 6, 2018
That’s not the whole picture, but enough for employees to be less engaged, enthusiastic, and committed to their job. . Interestingly, I came across a report called “ The Worldwide Employee Engagement Crisis ” which states that employee engagement levels in the US haven’t improved in the past 17 years.
Aria Solutions
JUNE 6, 2018
And in fact, only 32% of employees are engaged in their job. This is about employee engagement across all types of jobs. Generally, customers are willing to wait a little longer to reach the right person, but only a little. Today the expectation is that the person I reach should be able to handle my request.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Aria Solutions
JUNE 6, 2018
And in fact, only 32% of employees are engaged in their job. This is about employee engagement across all types of jobs. Generally, customers are willing to wait a little longer to reach the right person, but only a little. Today the expectation is that the person I reach should be able to handle my request.
TechSee
APRIL 10, 2019
The company invested in coaching frontline talent and built a volunteer program called ‘Tiger Teams’ where employees engage in projects focused on improving customer experience in telecoms. Power’s Highest in Customer Service among Full-Service Wireless Providers twice in a row. Well, T-Mobile was awarded J.D.
JustCall
APRIL 5, 2022
Automated attendants, or interactive voice response (IVR), answer all of your inbound calls and transfer them to the correct department or extension without the need for a live receptionist. This enables employees to be comfortable with a known method without losing their touch. Multi-person conference.
Expert insights. Personalized for you.
48 
Let's personalize your content