Monet Software

JUNE 10, 2021

Many contact center managers, however, don’t realize how much more value their scheduling activity can deliver to employees, beyond letting agents know when to show up for shifts. You might handle everything from inbound sales to product repair scheduling to billing support. 1 Start with Data. 3 Tap into Talents.

contact center workforce 122

contact center workforce Average Handle Time Schedule adherence Inbound sales 122

CX Journey

MARCH 17, 2016

Discover the importance of employee engagement and happiness in driving customer delight. Happy employees lead to happy customers, and delighted employees lead to ecstatic customers. In other words, the higher the level of employee engagement, the better the ratings from customers.

Employee engagement 52

Employee engagement Inbound sales Surveys Feedback 52

Callminer

OCTOBER 11, 2018

Employee engagement. Employee engagement can be tracked by conducting surveys with quantitative and qualitative questions and having individual conversations with employees. Osiris Parikh is a certified inbound sales professional and SEO strategist. Osiris Parikh @CommonSenseEd.

Call Center 561

Call Center Metrics Contact Center Wait times 561