Top Customer Contact Central Call Center Education Content for Week of May 05

Sat.May 05, 2012 - Fri.May 11, 2012

Get Social with NICE

Customer Interactions

MAY 8, 2012

'Want to keep up with the latest NICE news and industry trends? I invite you to follow NICE on Twitter. You can also check out the different areas within the NICE Fusion website to read the latest blogs relating to PSIM, video suveillance and public safety, written by our expert authors. Finally, if you’re a YouTube fan, I encourage you to visit the NICE Security YouTube Channel where you’ll find loads of informative video clips about NICE and NICE solutions.

Management

The Pros of PSAP Consolidation

Customer Interactions

MAY 6, 2012

'When you hear the word ‘consolidation,’ the first things that come to mind are somewhat negative: shutting down call centers to create a single larger one; saving money by using fewer staff, fewer systems, and reducing overhead; and so on. While on the surface, the main purpose of consolidation might be to save money, consolidation is actually one of the best ways to improve operations.

Education

Education Call Center Technology Management

Sat.May 05, 2012 - Fri.May 11, 2012

Get Social with NICE

The Pros of PSAP Consolidation

Stay Connected