Sun.Apr 14, 2024

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Top 5 Customer Service & CX Articles for Week of April 14, 2024


Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others.

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Navigating the AI Landscape: Your Roadmap to Successful AI Implementations in the Contact Center


With the proliferation of artificial intelligence (AI), contact center managers and customer experience professionals have raced to incorporate AI into contact center operations in an attempt to realize cost savings. The promise of AI to revolutionize customer service with minimal human intervention is enticing, but the road to successful implementation is often fraught with pitfalls.