Expivia
MAY 15, 2021
Call center coaching is just like coaching a little league team. A talented kid will master swinging the bat on their own, but a coach can help them perfect the move. Only then can they effectively contribute to their team. It’s the same with a call center. Reps get the necessary training to complete day-to-day tasks at a certain level. However, they need that extra coaching to truly become incredible agents.
A Better Answer
MAY 15, 2021
Knowing what your customers expect is the first step in providing an excellent customer service experience.
Beyond Philosophy
MAY 15, 2021
This podcast is sponsored by Verint. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. 5 Rules for Managing Your Customer Experience in Business to Business
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