solution-partners 
BlueOcean
FEBRUARY 17, 2022
As you evaluate your business continuity plan (BCP) with your outsourced partner (whether you’re going to market or renewing with a long-standing partner,) keep the following considerations top of mind. Your partner should be conscientious of these issues, with plans in place to maintain compliance in any given scenario.
Upstream Works
FEBRUARY 17, 2022
Furthermore, digital, cloud-based solutions are in the market today – there is no need to wait for the cloud to mature or watch for early adopters to validate the technology. Finding the right technology partner here is key, and you should be looking at their ability to help you adopt a common framework.
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Call Experts
FEBRUARY 17, 2022
If you want to make a change, consider hiring experts who can look at your entire process and implement award-winning contact center solutions. Call Experts is a leading call center services provider, and we’ve been helping companies with all different types of customers, clients, and partners for over 20 years.
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Attention government agencies and BPO partners! CXperts is your go-to solution for improving citizen experience. Our omnichannel and digital contact center solutions are designed to supply superior CX, reducing costs and maximizing efficiency. Let CXperts be your partner in success.
Advertiser: The Office Gurus
While work-at-home has been an option for years, most nearshore BPO, contact center, and CX providers (for a variety of reasons) never adopted the solution. Partnering with a hybrid provider guarantees to brands that want no disruption in service and an immediate answer to any disaster. Reliable Connectivity. Business Continuity.
Speaker: Roger Lee, Director - Customer Success, Gridspace
How do you know your customer service professionals are providing appropriate products/solutions to better serve your customers/clients? How do you ensure that your customer service professionals are communicating accurate and complete information when they interact with your customers/clients?
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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