GDPR is Just Around the Corner. Are You Ready?
Callminer
MARCH 25, 2018
The requirements of GDPR are leaving many businesses struggling to make updates to internal procedures regarding recordkeeping and storing of information
Sun.Mar 25, 2018
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Stop Practicing the Conventional Customer Experience Management – Part 3
Sampson Lee
MARCH 25, 2018
Why is there a high failure rate of customer experience (CX) initiatives? And why do most CEOs not buy into CX? Because CX professionals and companies are not practicing a Real CX. Conventional and Real CX in a Nutshell Many CX professionals currently assess customer experience through the lens of biased ‘service’, and are becoming […].
Transcription in noisy call centers
SoliCall
MARCH 25, 2018
Today, modern call centers are deploying sophisticated software components to help them improve customer experience, increase productivity and comply with new regulations. One of the enablers for these new capabilities is the requirement to have a reliable and accurate analysis and transcription of the agent’s voice. Such analysis and transcription is used for many purposes like: Quality and performance management.
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