Workforce Management for Call Centers: What You Need to Know
Playvox
JANUARY 11, 2024
Overcoming the Shortcomings of Spreadsheets in Workforce Management Spreadsheets may have been the tool of choice for forecasting and scheduling when call centers were voice-only. Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes.
Let's personalize your content