Document Metrics Revenue potential Upselling 
JustCall
MARCH 10, 2023
Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. In short, it will make your call center profitable.
JivoChat
APRIL 13, 2021
Increases revenue potential. Upsell or cross-sell customers on your offers. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. And customers can find relevant support documents on their own. Lower cart abandonment rates. Collect survey data.
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