Outsource Consultants

DECEMBER 21, 2023

Specialization and Innovation: A New Era of Customer Support Gone are the days when outsourced call centers merely answered calls. For instance, leading BPOs now employ advanced AI-driven analytics to personalize customer interactions, a concept barely conceivable three years ago. Let’s give thanks for BPOs and dive in.

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Stafford Communications

SEPTEMBER 10, 2019

It’s likely that within a few years we will see AI enhance many of the current tasks being performed by live agents, helping to streamline processes and reduce costs. Here are some examples of how AI is helping in call centers: Virtual Agents.

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Global Response

FEBRUARY 13, 2022

But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. An onshore call center is an outsourced call center that is still located within the same country as the business it’s servicing.

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Stafford Communications

SEPTEMBER 10, 2019

It’s likely that within a few years we will see AI enhance many of the current tasks being performed by live agents, helping to streamline processes and reduce costs. Here are some examples of how AI is helping in call centers: Virtual Agents. Using AI to Help Live Agents. Outsource Your Call Center Needs.

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Call Center Interactive Voice Response outsourcing Virtual Agent 61

Call Experts

MAY 8, 2019

AI offers support for functions like: Natural language processing to understand conversations and interpret vital statistics with actionable recommendations. Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Documentation Enhances the Workplace.

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Global Response

MAY 1, 2023

If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help. If your customers reach out to you with questions about hours, products, orders, returns, account help and more, an inbound call center can take care of those calls.

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