Empower Customers With Self-Service Blog #2
Enghouse Interactive
SEPTEMBER 1, 2020
The new documentation then helps ensure that the next time the same issue arises, it will be easily resolved at the first point of contact, eliminating the need for agent escalation. Proper categorization, indexation and cross-referencing of all documentation can help deflect over 60% of customer support inquiries.
Let's personalize your content