Totango

NOVEMBER 23, 2021

These issues can be addressed by using a CS platform that collects data from all stages of your customer journey and displays them through user-friendly dashboards and reports. You Can’t Evaluate Customer Health. How can you tell if your customers are satisfied or dissatisfied? A solution to this issue is customer health score.

Upselling 91

Upselling CRM Revenue potential Feedback 91

SmartKarrot

DECEMBER 17, 2021

Identify and implement steps to retain and delight customers, to ensure contract renewal and expansion. Oversee the creation and direction of training materials that can be used to supplement customer onboarding and ongoing customer support. Collaborate with COO to continue building and hiring the customer success team.

Upselling 19

Upselling Revenue potential Accountability Coaching 19

JivoChat

APRIL 13, 2021

We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. What Is Customer Service Automation? Customer service automation — also known as customer support automation — is a technology-led process for assisting customers without any human involvement.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Comm100

FEBRUARY 5, 2018

The beauty of virtual spaces is not only the establishment of a different, more customer-centric corporate culture: customers’ footprints are now easier than ever to map and transform into revenue. Feedback is easier than ever to collect, and customer demands (although ever-growing) are becoming easier to identify and meet.

CRM 48

CRM Marketing Multichannel Self service 48