Fonolo

NOVEMBER 7, 2018

It could be argued that customer service is uniformly about a few core things: Giving consumers agency; shepherding them towards a positive outcome to their problems; and providing solutions and smiles by whatever means (and using whatever technology) necessary. Service Levels. Gamification. Opti-Channel Options.

Contact Center 182

Contact Center Gamification Abandon rate Call Center 182

Fonolo

OCTOBER 3, 2018

This is not a criticism – it’s simply the reality, an industry-wide circumstance brought about by the learning curves and rapid technological changes to the customer service space in contemporary times. That’s fair enough, but the almighty bottom line is also affected by customers gained and lost. Maybe it’s budget.

Contact Center 170

Contact Center contact center workforce Gamification Call Center 170

Fonolo

OCTOBER 9, 2018

The conference will host more than 500 attendees, feature over 35 speakers, and offer multiple breakout sessions on a range of relevant subjects including customer care design, gamification, automation, and culture-building. Learn how to become an expert in Service Level Agreements (SLAs). What’s Inside: SLAs in Nutshell.

Customer Care 78

Customer Care Gamification industry standards Service level 78