Fonolo

MARCH 17, 2022

They should feel comfortable making important decisions, whether for hiring agents or picking the right call center technology. Time management. Call center managers have a long list of duties, and only so much time in the day. Call center. Operations manager. Customer Service.

Call Center 91

Call Center Management call center software Average Handle Time 91

NobelBiz

MARCH 5, 2024

This article will be your ultimate guide on call center reporting, where we’ll take you through how Nobelbiz’s cutting-edge capabilities are redefining what it means to excel in customer service. Table of Contents What is Call Center Reporting? What are the Benefits of Call Center Reporting?

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

JustCall

OCTOBER 25, 2023

These include: Providing training in time management techniques to help agents handle tasks efficiently. Developing a robust knowledge base and FAQs to empower customers to find answers on their own. However, despite this, many organizations lack proper processes and protocols to handle customer complaints and issues.

Surveys 52

Surveys Best practices Feedback Metrics 52

NobelBiz

APRIL 18, 2023

The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52