Fonolo

JANUARY 29, 2019

So, there is a limit to self-service, which will always lead the customer back to the loving arms of the call center. Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.” Automated Telephone Systems (IVR) and “the inability to reach a live person for customer support.”

Call Center 85

Call Center Airlines Contact Center Self service 85

LiveChat

JANUARY 23, 2020

Outsourced or in-house? Building a community of customers around the product lets you also be closer to them in real-time, to know their needs better, educate them, and through this increase their time spent in a product, improve retention, and lifetime value. Alternatively, you could put your community into a subdomain.

Gamification 69

Gamification Feedback Education Entertainment 69

LiveChat

JANUARY 23, 2020

Outsourced or in-house? Building a community of customers around the product lets you also be closer to them in real-time, to know their needs better, educate them, and through this increase their time spent in a product, improve retention, and lifetime value. Alternatively, you could put your community into a subdomain.

Gamification 28

Gamification Feedback Education Entertainment 28