Webinar Q&A: Why High Touch and Tech Touch Should Be Friends, Not Enemies
Education Services Group
JULY 20, 2021
Outside of that, one major thing to think about when automating is the number of actions you automate to the customer aren’t the only automations. As much as you automate to the customer, consider automating activities to your CSMs. Automate post-call notes from a CS tool or even email into your CRM.
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