TLC Associates

AUGUST 6, 2019

Who are your ideal customers? When you know the answers, you can tailor your sales scripts to speak to the heart of your target buyers’ pain points and motivators. As you win over these consumers faster, you reduce the multiplied expenses accrued during a longer customer journey. Prioritize Customer Retention.

Outbound sales 40

Outbound sales Customer Experience outsourcing Customer retention 40

Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. All of this has a direct impact on the bottom line: 89% of customers said a positive customer service experience “makes them more likely to make another purchase.”

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. If you are U.S.

Best practices 203

Best practices Call Center outsourcing Contact Center 203