Customer retention Omni-channel support Personalization Wait times 
Nicereply
JANUARY 9, 2023
In that case, you can offer to walk customers through your product through an online call. That personalized touch and extra care go a long way in making people feel valued. Improve Customer Service. After signing up, customer service is the first human interaction many customers experience with your brand.
REVE Chat Blog
APRIL 22, 2020
Opinion Research showed that “ 87% of customers prefer businesses with a better reputation.”. Boost customer satisfaction. By being able to solve the complaint before they turn into a disaster for you, helps in customer retention. So, you should think of omni channel strategy. Provide coupons. Incentives.
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