Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
A report from Glance shows that 67% of customers hang up in frustration while waiting for a customer service representative to answer. An inefficient IVR system may also cause callers to abandon the queue. Offering self-help options via the website through your IVR system also reduces the volume of call received.
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