UJET
DECEMBER 2, 2020
This means that companies are disappointing millions of customers and losing out on the opportunity to automate an increasing percentage of the inquiries they receive. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.
VocalCom
JULY 2, 2020
However, this does not mean that agents will totally disappear from contact centers. On the contrary, the importance of the human touch will become more prominent going forward because an over-reliance on technology can negatively impact the customer experience. The rise of the ‘Super-Agent’.
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UJET
DECEMBER 2, 2020
This means that companies are disappointing millions of customers and losing out on the opportunity to automate an increasing percentage of the inquiries they receive. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.
Liveops
APRIL 17, 2018
Tight restrictions hinder productivity, frustrate employees, and will affect customer experience. Find out how Liveops can reduce your risk with more experienced customer service agents. Compare the risks of traditional call center agents to virtual agents with our white paper.
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Liveops
DECEMBER 27, 2018
These curated items include some of our most-read posts along with white papers call center leaders will appreciate. Here’s what the experts said about customer service in 2018: 1. Insights Report] CCW Executive Report: Remote Agents. Blog Article] How to turn dead air into an engaging customer experience.
Liveops
DECEMBER 27, 2018
These curated items include some of our most-read posts along with white papers call center leaders will appreciate. Here’s what the experts said about customer service in 2018: 1. Insights Report] CCW Executive Report: Remote Agents. Blog Article] How to turn dead air into an engaging customer experience.
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