Fonolo

NOVEMBER 7, 2018

Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.

Contact Center 182

Contact Center Gamification Abandon rate Call Center 182

Fonolo

OCTOBER 9, 2018

The conference will host more than 500 attendees, feature over 35 speakers, and offer multiple breakout sessions on a range of relevant subjects including customer care design, gamification, automation, and culture-building. Learn how to become an expert in Service Level Agreements (SLAs). What’s Inside: SLAs in Nutshell.

Customer Care 78

Customer Care Gamification industry standards Service level 78

Fonolo

OCTOBER 3, 2018

Added to this is a concerted effort to make work life more fun for contact center agents who we know interact with a wide range of customer personalities every day. For instance, gamification has become a popular way of engaging contact centers teams while also improving the bottom line. How to Set a Winning Service Level.

Contact Center 170

Contact Center contact center workforce Gamification Call Center 170