Global Response
MARCH 27, 2024
All of this results in enhanced customer satisfaction and loyalty. Improved operational efficiency Managers can identify bottlenecks and inefficiencies in the call-handling process by analyzing call data (like call duration, wait times, and resolution times).
JivoChat
APRIL 28, 2021
Live chat software allows you to communicate with your prospects and site visitors proactively — and that’s a good practice, because 41% of customers prefer live chat over other options like email or social media. When it comes to private matters (such as healthcare), some people may be uncomfortable chatting on the phone with reps.
C Space
OCTOBER 1, 2018
Many companies have made significant investments in collecting and tracking advocacy, alongside operational and functional aspects of the customer experience – like cleanliness or wait time. NPS, for example, so innovative at the time and still incredibly important today, was conceived in this company-centric world.
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