Spearline

DECEMBER 7, 2021

We have experienced a transition from plain-old-telephone-systems (POTS) to voice over IP (VoIP). And when you put it in the Contact Center … As cloud services have grown to support the SaaS revolution, the contact center has also migrated to the cloud. However, selecting services can be a challenge. UC takes telephony further.

voip 98

voip Contact Center APIs Government 98

Spearline

OCTOBER 17, 2019

We have experienced a transition from plain-old-telephone-systems (POTS) to voice over IP (VoIP), and now that the journey is largely complete we can see that voice is simply an application in the IP world. As cloud services have grown to support the SaaS revolution, the contact center has also migrated to the cloud.

voip 40

voip Contact Center APIs Government 40

aircall

NOVEMBER 4, 2016

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Let’s look at the example of a VOIP business phone system. This feature increases customer satisfaction by saving the customer time and frustration.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Let’s look at the example of a VOIP business phone system. This feature increases customer satisfaction by saving the customer time and frustration.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54