Interactions

JULY 9, 2024

Customers can resolve issues in less time on the channel they prefer, while contact centers reduce live agent minutes, average handle times, and costs. With any technology that can revolutionize a critical business function – in this case, customer service — it pays to have the right foundation in place.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Interactions

JULY 9, 2024

Customers can resolve issues in less time on the channel they prefer, while contact centers reduce live agent minutes, average handle times, and costs. With any technology that can revolutionize a critical business function – in this case, customer service — it pays to have the right foundation in place.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

PeopleMetrics

MARCH 5, 2018

Gather baseline metrics and determine KPIs It’s difficult to understand the revenue potential of a target acquisition company without comprehensively understanding where it stands in the eyes of its customers. Bolstering the due diligence process doesn’t need to be a $50,000 qualitative research program for every target company.

Feedback 64

Feedback Customer centricity Revenue potential Benchmark 64