Spearline

NOVEMBER 12, 2018

What impact would that have on your customer experience? Customer experience. In a Gartner webinar recently on customer service technology trends, one of their analysts referenced their prediction that about 40% of the new applications for chatbots and virtual assistants being piloted this year would be abandoned by 2020.

First call resolution 40

First call resolution Outbound sales Airlines Chatbots 40

Pointillist

JULY 25, 2018

Pick a mix of financial, customer and operational metrics. Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. Customer Effort Score(CES). Handpicked related content: How to measure customer experience beyond NPS ]. Outbound Sales Call.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

Pick a mix of financial, customer and operational metrics. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Groups of 2 to 5 users are ideal so the trainer can provide personal attention to each user.

Analytics 43

Analytics Metrics Government Journey mapping 43