aircall

NOVEMBER 23, 2016

They include the fear of being overwhelmed by calls, the thought that taking calls at all is pointless, or that alternative channels have made a rapport over the phone obsolete. VoIP technology has made the phone a more advanced tool than ever. Your customers won’t tell the difference. That’s just not the case.

voip 78

voip Interactive Voice Response Sales First call resolution 78

aircall

NOVEMBER 23, 2016

They include the fear of being overwhelmed by calls, the thought that taking calls at all is pointless, or that alternative channels have made a rapport over the phone obsolete. VoIP technology has made the phone a more advanced tool than ever. Your customers won’t tell the difference. That’s just not the case.

voip 48

voip Interactive Voice Response Sales First call resolution 48

NobelBiz

NOVEMBER 15, 2022

Just think about the emergence of new communication channels, mobile devices, social media, VoIP, rich data, and so on… In short, there is a strong connection between technology and the agent experience, especially in today’s omnichannel environment. This improvement is also feasible at a department level.

Call Center 52

Call Center Contact center software Contact Center First call resolution 52