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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Customer journey analytics is a new technology and many companies are grappling with the same questions. I will endeavor to answer these questions and help you plan your customer journey analytics implementation strategically through this two post series. Do they track customer journeys? Customer Effort Score(CES).

article thumbnail

How to Successfully Implement Customer Journey Analytics

Pointillist

Customer journey analytics is a new technology and many companies are grappling with the same questions. I will endeavor to answer these questions and help you plan your customer journey analytics implementation strategically in this post. Do they track customer journeys? If so, you are not alone.