7 Steps to Reinforce Your Contact Center’s Systems and Processes for the Holidays
Serenova
OCTOBER 22, 2019
For example, if you target a low average handle time during the busy season, you’re hoping to move people through the contact center quickly, which lowers wait times and improves customer service. So, you need to strive for handle times that drop while first contact resolution stays the same or increases.
Let's personalize your content