Customer effort Customer Service Morale Schedule adherence 
Fonolo
SEPTEMBER 21, 2023
The customer service industry is evolving and hasn’t looked back. We’re hoping that CX leaders realize the key to outstanding service is ensuring their employees are happy. But it’s far easier to make a call on whether you would recommend this product or service to friends and family.
Monet Software
JULY 30, 2019
This specifically applies to contact centers which are in the frontline of customer service and are gathering heaps of information, insights and data every minute, every hour, every day. Customer Effort Score: Customer Effort Score (CES) measures how hard it is for a customer to get connected to an agent/advisor.
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