JustCall

MAY 28, 2020

Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here. Read below to know how a virtual call center keeps your business operations going during the COVID crisis.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

Hodusoft

DECEMBER 16, 2022

Moreov er, if call center agents are busy, IVR can direct calls to voicemail for additional assistance. This way customers feel more valued which increases their brand loyalty. Today call center software produces real-time performance reports that offer actionable insights to businesses.

Call Center 52

Call Center Technology call center software virtual call center 52

aircall

NOVEMBER 18, 2016

One of the most common complaint of both call centers and contact centers is the language barrier which occurs when these centers are located overseas from the business which is outsourcing to them and their customers. This way, customers can always count on finding a suitable interlocutor. Long wait times.

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

aircall

NOVEMBER 18, 2016

One of the most common complaint of both call centers and contact centers is the language barrier which occurs when these centers are located overseas from the business which is outsourcing to them and their customers. This way, customers can always count on finding a suitable interlocutor. Long wait times.

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72

JustCall

NOVEMBER 23, 2022

These metrics, for a specific time period, are turned into graphs or charts and analyzed to optimize the call center processes. Call Summary Report : Shows details about all incoming calls in a specific time period, including data such as the number of answered calls, talk time, agent picking speed, abandoned calls, etc.

Call Center 52

Call Center Abandon rate Interactive Voice Response Wait times 52

aircall

JANUARY 25, 2021

Customers within every industry have higher expectations for customer service than they have had in the past. It’s just as important for companies in the financial services industry to be customer-centric as it is for those in any other industry. Scale your call center up during the busiest times to reduce wait times.

Call Center 62

Call Center call center software Banking virtual call center 62