ClearAction
OCTOBER 25, 2022
While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management.
NobelBiz
JUNE 19, 2023
. – Brad Butler, Contact Center Software Consultant @ NobelBiz Mastering the Art of Real-Time Monitoring as a Call Center Supervisor Real-time monitoring is an art that, once mastered, opens a new dimension of customer service management.
NobelBiz
APRIL 18, 2023
Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. By monitoring key performance indicators (KPIs) in real time, managers can identify issues and implement solutions before they escalate.
Expert insights. Personalized for you.
71 
Let's personalize your content