Customer Care Multi-channel support Scripts Surveys 
NobelBiz
OCTOBER 30, 2020
As it turns out, a customer’s experience when contacting your call center could make the difference between sticking with your business and choosing a competitor. Managers struggling to build a productive workforce often can face unexpected demand increases, staff turnover, and other common call center issues that may harm customer care.
ProProfs Blog
JULY 29, 2020
Remember when you tried dialing a customer care number only to experience a painful never-ending hold time and a disinterested agent who would read his script in an almost robotic tone? To capture customer feedback , you can share survey links via text message or email seconds after the call is completed.
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