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Should You Outsource Your Contact Center?

Real Blue Sky

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

We see leading brands focusing on customer care as a center of excellence (COE), driving positive customer experiences, growth in customer loyalty, and improved profitability. Cost Savings Outsourcing your customer care operations can lower the direct costs of wages and benefits versus in-house (or captive) operations.

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25 Call Center Technology Trends to Watch in 2021

Callminer

COVID-19 led to new realizations about how call centers need to operate, including a shift to remote work , system-wide stressors and important shifts in customer experience and service expectations among consumers. It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards.