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Techniques for Creating Effective Customer Service Scripts for Your Call Center

Global Response

MARCH 27, 2024

Compliance reminders : Remind agents of relevant legal or regulatory compliance issues, ensuring the conversation meets industry standards. Holding and transferring protocols : Provide clear instructions for placing customers on hold or transferring them to another department. Understand customer needs and expectations.

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Scripts Call Center Customer Service Coaching 62
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5 Insights About Sourcing and Developing Strategic Partnerships

BlueOcean

MARCH 30, 2018

And will your customer experience be strengthened or hit a slump because of the programs in that budget? Not to add another thing to your plate (sorry), but there’s another question to ask that can impact all of those answers: is this the year customer care outsourcing takes a more central role in your go-forward plan?

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outsourcing Contact Center Journey mapping Telecommunications 73
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