Customer Care Entertainment Morale Personalization 
ShepHyken
NOVEMBER 11, 2016
The moral of the story? As great as we think we are at what we do, there is another person, or another company, who can probably perform the same function or service just as well as we can, for about the same price. Pretty cool. I was re-booked there the following year, right? So, what makes the difference? The little things.
Russel Lolacher
AUGUST 30, 2018
What if you felt like you left your computer, with all it’s personal and valuable information available to attack? Stay tuned for a story of generational frustration, customer hide and seek, and a video savior. This is the Customer Experience Story time tale of … The Disappearing Digits. Be proud to talk to your customers.
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Russel Lolacher
AUGUST 30, 2018
What if you felt like you left your computer, with all it’s personal and valuable information available to attack? Stay tuned for a story of generational frustration, customer hide and seek, and a video savior. This is the Customer Experience Story time tale of … The Disappearing Digits. Be proud to talk to your customers.
BlueOcean
FEBRUARY 25, 2019
You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)
Netomi
JANUARY 5, 2022
Bill’s personal achievements include receiving the Renaissance Hotels General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards, Petoskey Chamber of Commerce Mission Award, and the American Hotel & Motel Association Pearson Award for Excellence in Lodging Journalism. Denise Lee Yohn.
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