Myra Golden Media

NOVEMBER 20, 2019

30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions. Anna Hoang, Customer Support Specialist I, Vertafore. Course Outline: Practice with Feedback. “In

Coaching 185

Coaching Customer Support Customer Care Feedback 185

Myra Golden Media

MARCH 18, 2020

30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions. Course Outline: Practice with Feedback. “In Anna Hoang, Customer Support Specialist I, Vertafore. “

Coaching 156

Coaching Customer Support Call Center Customer Care 156

Horizon CX

MARCH 19, 2022

As consumers, we encounter AI in many forms and most notably whenever we need to call a customer support line for information or to resolve an issue. Where’s the opportunity for me to provide that aspect of customer service feedback? Where and how can a customer provide feedback to Dell Technologies, you may ask?

Surveys 52

Surveys Interactive Voice Response Average Handle Time Wait times 52

Comm100

DECEMBER 11, 2017

This should be the first place to execute your customer experience improvement program. In order to develop a successful customer experience strategy, you first have to have a vision, understand and relate to your customers, get real-time feedback while also managing employee responses and following a preset framework.

Customer Experience 46

Customer Experience Benchmark Self service Customer Care 46

customer sure

NOVEMBER 26, 2014

Our competitors may have deep pockets, but not many of them get public feedback like this: “Excellent product coupled with fantastic customer service. Fantastic software, easy to use and great support.”. CustomerSure really offer a Gold standard in customer care.”. “I But which customers hate in a feedback form.

Surveys 97

Surveys Feedback Marketing Benchmark 97

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98