Comm100

DECEMBER 19, 2017

[Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. The CX program should be from the customer’s perspective, which can be achieved by: Collecting customer experiences and views.

Customer Experience 116

Customer Experience Morale Journey mapping Customer centricity 116

TLC Associates

JUNE 20, 2019

Santa needs elves in the workshop and your business needs agents to keep handle times low and satisfaction high. Outsourced customer care can connect you with offshore and nearshore agents who grasp your customers’ challenges and are prepared to resolve their issues. Overcoming Workforce Shortages. Related Articles.

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

Netomi

JANUARY 5, 2022

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Evan Shumeyko.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98