Customer Care, Customer retention, Inbound sales and Interactive Voice Response

4 Ways to Improve Your Customer Service with an Outsourced Contact Center

TLC Associates

OCTOBER 23, 2019

Their customers were dissatisfied with the sluggishness of their response times across channels. By choosing to work with TLC Associates, they hoped to revamp their end-to-end customer care solutions to better manage seasonal peaks, 24/7 availability, and overall response times. Request Your ROI Calculation.

outsourcing

outsourcing Contact Center Customer Service Interactive Voice Response

Inbound vs. Outbound Call Centers: 7 Major Differences

OctopusTech

MARCH 11, 2022

Inbound call center services can be defined as a call center that is mainly responsible for incoming calls of existing customers of a business. Prospective customers give voice calls that are attended by the customer care representatives.

Call Center

Call Center Inbound sales Technical Support Upselling

Customer Contact Central

4 Ways to Improve Your Customer Service with an Outsourced Contact Center

Inbound vs. Outbound Call Centers: 7 Major Differences

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