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Customer Support Coaching Personalization Customer Service Best practices Metrics Surveys Accountability Feedback Customer Experience More Related Topics >
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7 Overlooked Support Skills when Dealing with Customers

Nicereply

JUNE 21, 2021

However, in a customer service context, guessing is bad. Early in my technical support career, a customer asked me about an unusual upgrade path. ” Customer advocacy means ensuring that you are there for the customer at each step, from initial contact to ticket resolution and beyond.

Coaching 124
Coaching Customer advocacy Technical Support Best practices 124
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Why Customer Service Teams Should Flex Their Soft Skill Muscles

Nicereply

MAY 26, 2020

If you’re looking at customer service job postings , you might see a mixture of hard and soft skills listed in the requirements. For example, this technical support posting for DigitalOcean is looking for customer advocacy and communication skills – which are both soft skills.

Customer Service 105
Customer Service Customer advocacy Technical Support Feedback 105
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