Remove Customer advocacy Remove Customer Support Remove Surveys Remove Workshop
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Strategies to Increase Customer Retention: What Every Playbook Should Include

SmartKarrot

Using the power of customer data, businesses can decode underlying patterns of behavior. Collecting feedback, whether through direct conversations, surveys, or digital touchpoints , is a direct line into their psyche. The route t o customer loyalty is paved with understanding and solving their problems.

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2020 Customer Experience: 20 Wishes

ClearAction

Employees no longer feel tempted to tell customers what ratings to give. (“give us a 10” practice makes your survey lose its validity, and; it wastes all parties’ time and money). Use customer surveys to validate the workflow metrics tied to customer advocacy.

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2020s Customer Value: 20 Wishes

ClearAction

Employees no longer feel tempted to tell customers what ratings to give. (“give us a 10” practice makes your survey lose its validity, and; it wastes all parties’ time and money). Use customer surveys to validate the workflow metrics tied to customer advocacy.

Surveys 90