Customer advocacy Customer Support Interactive Voice Response Service level 
Fonolo
MAY 31, 2018
In this report, we outline the predicted trends for improving service levels for the coming year, and how to deliver timely and thoughtful customer support. Advances in Live Chat Will Provide Greater Customer Satisfaction. Customers want increased access to live chat.
JustCall
MARCH 9, 2023
It can be categorized into two parts – calls handled by agents and calls handled by IVR or other automated systems. Service Level Rate Each contact center has a standard service level that determines the ideal time within which each call must be resolved. It also helps them initiate customer advocacy programs.
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