OctopusTech

APRIL 18, 2024

Employee Training And Empowerment Effective employee training is more than teaching the team to use tools and follow scripts. Talking to customers is not enough; it is about making those conversations beneficial and considering every customer’s requirements and expectations. Call center worker accompanied by her team.

Call Center 62

Call Center Contact Center Telemarketing outsourcing 62

NobelBiz

FEBRUARY 23, 2023

Whether it’s for customer loyalty, collection, surveys or telemarketing, dialing technologies are indispensable tools for any contact center. This means that you need to work upstream to consolidate information you have within your CRM, billing system, or other. It is important to specify that, whatever dialing technology you choose.

Scripts 52

Scripts Telemarketing Contact Center CRM 52

NobelBiz

FEBRUARY 23, 2023

Whether it’s for customer loyalty, collection, surveys or telemarketing, dialing technologies are indispensable tools for any contact center. This means that you need to work upstream to consolidate information you have within your CRM, billing system, or other. It is important to specify that, whatever dialing technology you choose.

Scripts 52

Scripts Telemarketing Contact Center CRM 52

NobelBiz

SEPTEMBER 21, 2021

Whether it is the supervisor, customer adviser, or telemarketer, here are some suggestions to follow: Know your consumers inside and out Collect the necessary information about your consumers so that you may connect with them more effectively. What are the key levers available today for a more customized customer connection?

Contact Center 52

Contact Center Personalization Customer Experience CRM 52