Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!
SmartKarrot
MAY 11, 2023
Backend Integration To fulfill the user’s request, the conversational platform may need to integrate with various backend systems or APIs. This integration allows the platform to provide real-time and dynamic responses. According to Ring Central Blog, it can cost up to $31000 to hire a new customer support agent.
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